General & Account Related
We are based in Chandigarh, U.T and all of the orders ship from our warehouse in Chandigarh.
Currently, we do not, but look out for the same in the future.
Here at Chapter & Ink, we are committed to providing beautifully designed, well crafted tools of excellent utility because, with better tools, come better results. We love our products and we think you will too. So, for our new customers, we are currently offering 10% off all non-sale items. Please use FIRSTORDER at checkout to redeem this offer.
Our team strives to do its best to always provide you the product of your choice (in terms of size, colour). However, if for any reason we fall short of a certain item, our team will be in touch with you for a replacement product. If for any reason, you receive a wrong item or you are not satisfied, you can please contact us at firstname.lastname@example.org and we will schedule a hassle free return & refund for the same.
Our first priority is the satisfaction of our customers. If for any reason, you are unhappy with the product you receive, you can raise a complaint with us on: email@example.com and we will provide a hassle free return & refund.
Orders & Deliveries
We accept Netbanking, Credit Cards, Google Pay and PayTM.
We aim to deliver our orders to you as quickly as we can. Most of our orders leave our Chandigarh warehouse in 1-2 business days, though there may be some delays around sales and festive periods. You'll get a notification as soon as the order is dispatch along with the tracking details so you can track your order.
Please allow 2-5 business days for your order to arrive. You'll be able to track it once it is dispatched from our warehouse, and the online tracking website will give you an accurate estimate for when your order might arrive. If you need your order quickly, please email us at firstname.lastname@example.org and we can look into express delivery.
Yes, definitely. Please email us at email@example.com if you wish to make any changes to your order. However, No changes can be made once the order has been shipped.
We email the link for the tracking details as soon as your order is dispatched from our warehouse. Also, you can email our team at firstname.lastname@example.org. They will be happy to let you know the status of your order should you have any questions or concerns.
Yes. On special request we offer gift wrapping services.
Currently, we do not offer express delivery.
Yes, definitely. We can cancel the order before it's dispatched. Please email us at email@example.com if you wish to cancel your order.
Yes. Please email us at firstname.lastname@example.org if you wish to make any changes to your order or shipping address.
Returns & Refunds
We offer a 28 day, no grumble policy from the date you receive your order. We are happy to refund in full or exchange any item if you are not satisfied. Returned items must be in their original packaging or equivalent with all labels still attached. If you would like to return a product, please email at email@example.com and our team will setup the free return and initiate the refund.
Please get in touch on firstname.lastname@example.org with pictures of the damaged product and we will get back to you with the necessary steps.
We sincerely apologise if you receive an incomplete order. Please check if you’ve received an email from us regarding these missing items. If not, please email us on email@example.com and we will get back to you with the necessary steps and tracking details of the missing products.
On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Please allow 3 to 5 days from receipt of goods for the refund to process. Get in touch at firstname.lastname@example.org for more details.
Please email us at email@example.com if you would like us to personalise any of our products. Apart from customisation, we can also place a personal note along with your gift.
We can readily take care of bulk orders. Please email us at firstname.lastname@example.org to discuss this further.
Currently, we do not offer this service.
Yes, we do. Please drop us an email at email@example.com and one of our team members will be in touch with our corporate catalogue.